Sales Policy

Which payment methods are available?
Direct Bank Transfer – Make your payment directly into our bank account
IBAN: PT50 0018 0003 4279 1293 02032 – Santander Totta
BIC/SWIFT: TOTAPTPL
Please use your Order ID as the payment reference. Your order won’t be shipped until the funds have cleared in our account.

By Paypal – using a credid card or debit card.

What are the shipping costs?
For Portugal, shipping costs are automatically calculated during the checkout process. For other locations, the shipping costs will be manually calculated and subsequently sent to the customer by mail, before making the payment.

How long do I have to complete my order?
You must make the payment within 48 hours, otherwise your order will be automatically canceled.
The expected date of delivery is conditioned by the receipt of payment, which may increase up to 1 business day.

How is my order shipped?
Shipping is via CTT Expresso.

What is the shipping address?
Bamburi’s address is already written on the box. Paradise Formula (Bamburi) Rua Alexandre Herculano, Nº 352, 3700-030 São Joao da Madeira, PORTUGAL.

Is there a way to track my shipment status?
Yes. You can follow your shipment status using a code we’ll provide you with, once your order is shipped.

How long will it take for my order to be shipped?
Generally, for Bamburi, we need 3 business days to prepare and ship your order.
Loverunway by bamburi will take about 5 business days to ship.

Can I cancel my order?
Yes. If your order has not yet been shipped, you can always cancel it and your payment will be refunded.

To which countries do you ship?
Portugal and Rest of the World.

Do any products have shipping restrictions?
Yes, but only those made of exotic skins. Due to international trade agreements and regulations, there are some restraints placed on the shipping of these models outside the EU. Besides that, Bamburi have to obtain CITES certificate before shipping the products. Therefore, the shipping process may be delayed.

If you wish to place an order for one of these models from outside the European Union, please contact us!