1.1 These Terms and Conditions regulate all purchases, which include the registration, placing orders and accessing products “Bamburi”, on the website bamburifashion.com and are applicable to all product sales between Bamburi and any User that makes an order via this website. The website bamburifashion.com is managed by Paradiseformula Unip. Lda. located in Rua Rua Alexandre Herculano, nº352, 3700-030 São João da Madeira, Portugal and with VAT number 513 056 130.
1.2 For the purposes of these Terms and Conditions is understood by:
a) – “Bamburi” – The products marketed by Paradiseformula Unip. Lda. through the website bamburifashion.com ;
b) – “User” – Any individual who places an order through the website bamburifashion.com
1.3 The use of the website bamburifashion.com and the purchase of products Bamburi presumes knowledge, understanding and acceptance of these Terms and Conditions by the User.
2. REGISTRATION ON THE WEBSITE
2.1 To place an order, the User can register by filling the mandatory fields of the registration form on the website bamburifashion.com.
2.1.1 You can also place your order through a simple process that does not require registration. However, when you sign up on the website your data and preferences will be recorded to be easily accessed and used in future purchases.
2.2 After completing the registration, the User has access to their personal account where they can manage the account settings, favorite items and previous orders.
2.3 From the moment the User access their personal account, the User is subjected to these Terms and Conditions.
3. PRODUCTS BAMBURI
3.1 The website Bamburifashion.com is directed at all users who want to purchase products Bamburi from their home or workplace, 24 hours a day, 7 days a week.
3.2 All information regarding the characteristics of the products can be found at bamburifashion.com.
3.3 Bamburi reserves the right to modify at any time the information, the range of products, prices, promotions and the Terms and Conditions existing on the website bamburifashion.com .
4. PLACE ORDERS ON THE WEBSITE
4.1 To place an order on the website Bamburifashion.com is necessary that the User has an email account, and that their browser is set to accept cookies and pop- ups, which will allow the full use of all the features available on Bamburi’s online store.
4.1.1 The User may proceed with the online purchase of products, and to do so it’s necessary to:
a) Find the product(s) you wish to purchase;
b) Add the selected product(s) to “Your Cart”;
d) Review your order and confirm it.
4.2 The User will receive an email confirming the order with the details for the selected payment method. After we receive validation of the payment the order will be shipped.
4.3 Bamburi will provide all the details of the purchase through the website bamburifashion.com on the User’s client area.
4.4 Your order will be delivered by the logistics operator at the delivery address provided in the purchase process.
4.6 Bamburi reserves the right to refuse and cancel orders already confirmed, in the following situations:
a) The product is not available;
b) The payment is not carried out using any of the payment methods specified on the website bamburifashion.com;
c) The payment cannot be confirmed;
d) The billing information is not correct or verifiable;
e) The bank transfer to pay the order was not received by us in a period of 5 (five) days after acceptance of your order;
f) There is an error in the price quotation;
g) It is not possible to deliver the order at the delivery address provided by the User.
5.1 The prices of the products displayed on the website bamburifashion.com include Value Added Tax (VAT) at 23%.
5.2 All prices are quoted in Euros (€). Note that changing the delivery country may influence the prices due to different shipping costs. Customs costs may also be applicable in certain countries and will be paid by the User.
5.3 Prices of products displayed on the website are subject to change. Bamburi reserves the right to change prices without advance notice. The prices displayed at the time of purchase are the prices applicable to that purchase.
5.4 In case there is an error in the price of the ordered products, Bamburi or the User may, up until the order is shipped, cancel the order.
5.5 The total price specified in the checkout includes the taxes from the country of origin (Portugal) and shipping costs.
5.6 The User must only pay the amount specified in the order confirmation.
6. PAYMENT METHODS
6.1 The User can purchase products using, Paypal , ATM or Bank Transfer.
6.2 Bamburi will not accept any payment method other than those mentioned in the previous point. The User should not try to pay by any other means which are not included in the specified payment methods. If you do so, we cannot be held responsible for loss of payment or any other damages that may occur.
7. DELIVERY COSTS
7.1 Shipping costs for orders in Portugal (including Madeira and Azores) will be calculated automatically when the purchase is made.
7.2 For orders for the rest of the world, shipping costs may vary and will be charged according to the delivery address.
7.3 At this moment, orders outside of Europe, will have an associated shipping cost, and may require the payment of customs costs, according to the delivery country.
8.1 Bamburi shall send the product(s) ordered by the User, from Monday to Friday, from 10am to 7pm, except on holidays, and according to the days and times used by the logistics company, to the delivery address provided by the User.
8.2 Our delivery service does not include scheduling options, so the delivery of the order will be carried out without prior contact from the carrier, thus being necessary to ensure that someone is at the delivery address to receive the order.
8.5 At the time of delivery, the User must inspect the package in order to check for possible damage. If the User finds that the products are damaged, you should not accept the delivery of the order, which will be returned. The User should report the situation, if possible documented with photos, to the email [email protected] and if the User agrees, Bamburi will proceed to resend the order at no cost to the User. If the User wishes to cancel the order, it will be given a voucher of the same amount, valid for one year to choose another Bamburi article.
8.6 If you do not receive your order within a maximum of 15 (fifteen) working days from the order payment date, please send us an email to [email protected] informing us of what happened. After this time has elapsed, Bamburi cannot be held responsible for the loss of the order.
8.7 Bamburi considers the delivery done with the signature on the delivery receipt at the agreed delivery address.
9.1 Cancelling your order before shipping:
a) The User can cancel the order at no cost, provided it has not yet been shipped.
b) If the User places an order and wants to cancel it, they should contact immediately our Customer Service and ask for the cancellation via the email [email protected] . This procedure is essential to trigger the cancellation process. If the cancellation request is communicated in a timely manner, the User will be notified and cancellation will be processed at no cost to the User.
c) If the request for cancellation is not done before the products are sent, they will be shipped to the User. If the User maintains the intention to cancel the order, the User should refuse to receive it. The products will be returned and, after being received by Bamburi, it will be given a voucher of the same amount, valid for one year to choose another Bamburi article.
a) We’re happy to accept exchanges if your order does not meet your expectations, has defects or other non-compliances.
b) If you need to send your item or items back, you have 15 days from the date you received your order to return them to the following address: Paradiseformula Unip. Lda. (Bamburi) Rua Alexandre Herculano, Nº 352, 3700-030 São João da Madeira, PORTUGAL.
c) Please ensure your items are returned new, unused and with all Bamburi tags still attached. Bamburi reserves the right to refuse the return of products with visible signs of use, which have been washed or transformed in any way.
d) At this moment, we do not accept exchanges outside Europe. If you wish to return your order from outside Europe, please contact our Customer Service Support to [email protected] in order to receive all the details for the return.
10.1 Returning products:
1) The User may return the product(s) ordered fifteen (15) days after receiving them, provided that:
a) The product(s) have not been used;
b) The product(s) maintain their original features and labels intact;
c) The product(s) are complete. All material accompanying the orders must be returned to Bamburi including the original packaging.
2) Please contact our customer care team to [email protected] in order to indicate the item(s) your wish to exchange. Include your order number.
3) Once the returned items is received,Bamburi will review and confirm its condition and, it will be given a voucher of the same amount, valid for one year to choose another Bamburi article. When applicable, will refund you within ten (10) days the amount paid by the User.
4) If the returned products are damaged or worn, Bamburi reserves the right not to accept the return and refuse to refund the User.
5) The User should note that if the return has been made for reasons other than the existence of justified defects or non-conformity of the products ordered, Bamburi will not make the reimbursement of the shipping costs. Therefore, Bamburi will not reimburse the cost of delivery initially supported by the customer for the respective order.
6) Please note, these conditions are valid within Europe. For more informations about returns and exchanges outside Europe, please contact us to [email protected]
Bamburi does not sell second-hand products, faulty or of lower quality than the market standards. The main characteristics of each product are shown on the website bamburifashion.com in each product page.
Bamburi will make every effort so that the colors of the products that appear on the website bamburifashion.com are the most accurate and as real as possible. However, as computer monitors vary, we cannot guarantee that your monitor is showing the exact colors.
As we aim to continuously improving our services, Bamburi will strive for meeting and resolving the claims submitted by the User via the e-mail [email protected] within 5 (five) business days.
13. WARRANTY AND AFTER-SALES SUPPORT
Bamburi products benefit from the warranty in accordance with the legislation applicable to the sale of consumer goods.
14. EXCLUSION AND LIMITATION OF LIABILITY
Bamburi does not guarantee the website bamburifashion.com will run uninterruptedly, or any of its features, as it may be suspended for carrying out maintenance work, repairs or upgrades.
Bamburi will also not assume any liability for any damages arising directly or indirectly from force majeure situations that prevent Bamburi, is in any way, to meet its obligations, in particular, strikes, electric network failures, telecommunications services or any other services faults, fires, floods, inability to obtain products, materials or services, breakdowns, delays of suppliers or carriers and changes in laws or administrative regulations.
Bamburi is not responsible for any misuse of the User’s access data to the website by third parties, as they are non-transferable.
15. MODIFICATIONS OF THE TERMS AND CONDITIONS
Bamburi reserves the right to change, at any time, these Terms and Conditions, considering the changes made and users notified by publication on the website bamburifashion.com of the modified Terms and Conditions.
16. PERSONAL DATA TREATMENT
The electronic records, kept by Bamburi in security conditions, are considered as proof of communications, orders and payments between Bamburi and the User.
18. APPLICABLE LAW
The present Terms and Conditions and all disputes arising that are related to the it, including its validity, the use of the website or any purchase made on it, shall be governed by Portuguese law.
19. ONLINE DISPUTE RESOLUTION
The Online Dispute Resolution website is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court. https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
20.1 The promotions on the site are valid only for the time they are displayed on the site, unless otherwise communicated on the site. Bamburi reserves the right to cancel any purchase and sale made under errors or mistakes of spelling, prices or other information.
20.2 Our sale starts on January, 1st 2019 and ends on December, 31st 2019 on selected styles and respects the above terms on 20.1.